Terms & Conditions of Using Niknam Teb Ayandeh Website
Welcome to Niknam Teb Ayandeh website (www.niknamteb.com). Using this website means that you have read, understood, and fully accepted the following terms and conditions. Please read this page carefully before placing any order.
1. Definitions
- Niknam Teb Ayandeh: Refers to Niknam Teb Ayandeh Company, owner of the website www.niknamteb.com.
- User or Customer: Any individual or legal entity that uses the website services, visits the website, or places an order.
- Products: All goods presented on the website, including dental and medical equipment and supplies.
To purchase from Niknam Teb Ayandeh, first select your desired product, add it to the shopping cart, and complete the online purchase process step by step. Afterward, the final order registration confirmation will be announced by the customer support team through SMS or other communication methods, and the order will be shipped according to the selected delivery method.
2. Acceptance of Terms
Entering Niknam Teb Ayandeh website and placing an order means that users are aware of and accept the terms and conditions of Niknam Teb Ayandeh. These terms may be updated over time, and the new version will replace the previous version.
3. Website Usage Conditions
- Users are required to provide accurate and complete information during registration and purchase.
- The user is responsible for any discrepancy between entered information and reality.
- Any unauthorized use of the website content (texts, images, graphics, etc.) without written permission from Niknam Teb Ayandeh is prohibited.
- Users are only allowed to use the website for legal purposes.
4. Order Registration, Processing & Tracking
- Orders can only be placed through Niknam Teb Ayandeh website or direct contact with the company.
- After placing an order, final confirmation will be carried out through email, SMS, or direct customer contact.
- In case of errors in pricing or product specifications, the order will be canceled and the paid amount refunded.
- Products will be delivered according to the announced schedule and prior coordination.
- You may track your orders and service requests through the support phone number 02166467007.
5. Payments & Transaction Security
- Payments are processed through secure banking gateways, card reader delivery services in Tehran, or uploaded payment receipts during checkout.
- Niknam Teb Ayandeh bears no responsibility for possible banking system or internet network errors.
6. Returns & Product Warranty
- Sold products are returnable only if they differ from technical specifications or have physical defects confirmed by Niknam Teb Ayandeh experts.
- Return requests must be reported within 24 hours after delivery.
- Products must be returned in their original packaging and unused condition.
Yes, orders can be canceled at any time after registration. However, after payment, you must contact Niknam Teb Ayandeh support team. If the order has not yet been packaged or shipped, the full payment will be refunded within 24 hours. If packaging has been completed but the order has not been shipped, packaging costs will be deducted and the remaining amount refunded within 24 hours. If the order has already been shipped, return procedures depend on the product type and will be explained by the support department.
7. User Privacy
- Users’ personal information will remain confidential and will not be shared with third parties without legal authorization.
- Niknam Teb Ayandeh is committed to protecting user data using appropriate security standards.
To ensure your security, we do not store any banking or card information. Payments are processed directly through secure banking gateways, and all reasonable security measures are implemented to ensure safe purchases.
8. Intellectual Property Rights
All website contents, including names, logos, designs, texts, images, and graphics belong to Niknam Teb Ayandeh Company, and any unauthorized use is subject to legal action.
9. Responsibilities & Limitations
- Niknam Teb Ayandeh is not responsible for damages caused by improper use of products or website information.
- Product images may differ slightly from the actual products.
You can contact the support team through phone calls or messages via the contact section. Niknam Teb Ayandeh considers itself committed to product returns, and our experts will guide you through the return procedure.
If an online payment encounters issues or the paid invoice differs from the order amount, please contact Niknam Teb Ayandeh support team immediately so the issue can be resolved as quickly as possible.
10. Dispute Resolution
In the event of any dispute, the issue will first be resolved through negotiation and, if necessary, through the legal authorities of the Islamic Republic of Iran.
11. Shipping
All orders within Tehran are delivered via courier or post services, and orders for other cities are shipped through Post, Express Post, Tipax, or Chapar using secure packaging.
Estimated Delivery Time:
- Tehran: 1–2 business days
- Other Cities: 5–7 business days
12. Contact Us
If you have any questions or complaints, you may contact us through the following methods:
- Website: www.niknamteb.com
- Email: info@niknamteb.com
- Support Phone: 02166467007
- Working Hours: Saturday to Wednesday, 9:00 AM – 5:00 PM | Thursday 9:00 AM – 1:00 PM
Summary
Customer satisfaction and peace of mind are the primary goals of Niknam Teb Ayandeh. By following the above terms and conditions, we will stand beside you to provide a safe and professional purchasing experience.